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Frequently Asked Questions

Who can borrow from the Library?
How do I find out about  new items to the Library?
Are there any search tips for using the catalogue?
Can selected catalogue results be imported to Endnote?
What is the Connell Collection?
ACER Staff only :
Do staff have to visit the Library to borrow?
For how long can staff borrow a Library item?
How do staff know if an item in the catalogue is on loan?
How do staff place a reservation for a book?
What are the Personal Pages in the catalogue?
Do all staff have access to Personal Pages within the catalogue?
How do staff access Personal Pages?
What is my staff login to the Personal Pages?
What if staff forget their password for the Personal Pages?
Do staff receive a reminder when loans are due?
How do staff renew loans?
Can staff find out what they previously borrowed?
Can staff find out what reservations they have placed?
My question is not answered on this FAQ list

Who can borrow from the Library?

ACER staff and library members have borrowing rights to the Library.  Visitors by appointment only, can use the collection in the Library.

How do I find out about new items to the Library?

Click on the What's New? link in the menu on the left hand side of the catalogue, to see various lists of new items or select the RSS Feed option  to create your own feed of new items based on a topic of choice. New items to the Library are also listed on this page which is updated each Tuesday.

ACER staff can also set up email alerts to new publications in the Library, customised to a subject of choice.  Alerts can be set up via the New Subject Profile link in your Personal Pages (see guide to Setting up Subject Alerts here).  Email alerts to new print issues of journals received in the Library can also be set up using the New Journal Profile link in your Personal Pages.  Alternatively Table of Contents alerts for new journal issues, can be set up via the Library databases.  Contact the Library for help with journal alerts.

Are there any search tips for using the catalogue?

Yes see the Search Tips option in the catalogue menu

Can selected catalogue results be imported to Endnote?

Yes selected catalogue results can be imported to Endnote.  Follow these steps:
1. Click on the Add to Folder icon next to items of interest
2.  View Folder and click on the Endnote tab
3. Save the file as a txt file
4. Import the txt file into your Endnote Library using the Tabs Delimited Import Option

What is the Connell Collection?

Bill Connell, with his prolific academic output, made an invaluable contribution to educational research, both in Australia and Overseas. His wife Margaret shared a teaching background and was closely involved with Bill's research and writing projects throughout their long life together. Following Bill's death in 2001 the Connell family offered ACER their personal Library of books and other materials collected over a lifetime of study.  This personal collection is kept in a dedicated collection in Cunningham Library. The Library catalogue includes an option to limit a search to the Connell Collection.

 ACER Staff only :

Do staff have to visit the Library to borrow?

Staff working in the Melbourne office are asked to personally visit and borrow items from the Library.  For staff located at other Australian ACER offices, loaned items are delivered via mail.  Loans to overseas offices will be considered on a case by case basis.

Requests can be sent to the Library in the following ways:

For how long can staff borrow a Library item?

The standard loan period is 28 days.  The loan period is reduced to 14 days if there is an existing reservation on the item being loaned.

How do staff know if an item in the catalogue is on loan?

  1. Under title of interest in the catalogue, click on the More info link. 
  2. Scroll to the bottom of the page to see information on Holdings (that is copies in the Library). There will be a status note advising availability:

           Items will be either Available or show Due for return and date.

           

           

How do staff place a reservation for a book?

Reservations can only be placed on items that are out on loan.  Staff will need to log into their Personal Page within the catalogue to place a reservation.  Follow these steps:-    

  1. Click on Personal Pages Login option in the public catalogue and login to your Personal Page
  2. Search the Catalogue via the Search field top right or via Advanced Search from the left hand side menu.
  3. Locate item to be reserved
  4. Click on More info to see full record view and holdings
  5. Click on Reserve this item as shown below:
  6. Click on Add yourself to the reservation list as shown below

 

           

What are the Personal Pages in the catalogue?

Staff can access their own Personal Pages in the Library catalogue.  Your Personal Pages include the following features:

Do all staff have access to Personal Pages within the catalogue?

Casual staff do not have access to the Personal Pages feature in the catalogue.  Login details have been emailed to all ongoing staff or see Reset your Athens password . New staff usually receive login details via email approximately one week after beginning at ACER.

How do staff access Personal Pages?

Ongoing staff can login to their Personal Pages from the Library catalogue  by following these steps:

Step 1  Login via the Login to Personal Pages option available from the Library catalogue:

Step 2 Click on the ACER-Cunningham Library Catalogue option as demonstrated:

Step 3 Click one of the options as shown below:


What is my staff login to the Personal Pages?

Your Personal Pages Login (also called Athens login) consists of:

USERNAME acersurnamefirstinitial eg. acersmithj

PASSWORD A password has been issued and emailed to all ongoing staff.  If you do not have a record of the password, then follow this link- Reset your Athens password . The new password will be emailed to your ACER email address.  
Note: This  Personal Pages login is the same login that can be used to access Library resources from off-site.

What if staff forget their password for the Personal Pages?

You can reset your Personal Pages (also called Athens) password via this link - Reset your Athens password . The new password will be emailed to your ACER email address. 

Do staff receive a reminder when loans are due?

Yes there are reminder notices via a fortnightly email, notifying staff of overdue items or items due in the next few days. 

How do staff renew loans?

Loans can only be renewed if there is no reservation on the title. You will be advised of any reservations on a title when you try to renew. Renewals can be done in the following ways:

1. Loans can be renewed if you login to your Personal Pages from the catalogue and click on the My Loans option and then click on the Renew/Extend link next each borrowed item.

 

2. Renew via the link from the due/overdue email notices that are sent out fortnightly to staff. 

3. Contact the Library and ask for your loans to be renewed. As options 1 & 2 involve renewing each individual item, you may prefer to contact the Library and ask for a bulk renewal if you have a large number of loans.

Can staff find out what they previously borrowed?

Yes you can check you loans by clicking on the My Loans History option which is available if you login to your Personal Pages via the catalogue.

Can staff find out what reservations they have placed?

Yes you can check which items you have reserved by clicking on the My Reservations option which is available if you login to your Personal Pages via the catalogue.

My question is not answered on this FAQ list

Send your question to the Library via email library@acer.edu.au or phone +61 3 9277 5553